Tour Operator Financial Failure Insurance

An insurance product tailored to meet the legal requirements of the package travel and linked travel arrangement regulations 2018.

Our Tour Operator Financial Failure Insurance (TOFI) product meets the requirements of the Package Travel and Linked Travel Arrangements Regulations 2018 (UK) and the European Package Travel Directive (Directive (EU) 2015/2302). Our cover provides the option of an annual insurance contract, as opposed to a bond or a bank guarantee.

Key benefits

Comprehensive customer protection

We provide security for passenger holiday payments, helping recover refunds or repatriation costs in the event of your financial failure. This helps protect both your customers and your brand.

Locally compliant policies

We offer country-specific policies written by local legal experts, ensuring they meet the highest compliance and regulatory standards.

Suited to diverse businesses

Ideal for UK and EU-based tour operators (including those without an ATOL licence), non-UK sales channels, cruise companies, and businesses with non-flight turnover in the UK and EU.

Why work with ipp?

Part of DUAL

We’re owned by DUAL – one of the world’s largest Managing General Agents (MGAs). This global structure offers strong financial backing, expert underwriting, and a long-term commitment to clients.

Underwritten by Liberty Mutual

Our insurance is underwritten by Liberty Mutual Insurance SE, one of the largest carriers in the world, offering strong security and peace of mind.

30+ years experience

IPP has been safeguarding the travel industry since the early 90s, being the first company to supply insurance solutions under the original European Directive.

Market-tested

We have high renewal retention, with most clients choosing to stay with us year after year. Our customers range from some of the world’s biggest tour operators, OTAs, and cruise lines to well-established, family-run travel businesses.

Expert claims service

UK and EU claims are handled by Sedgwick, the world's leading risk and claims administrator partner, allowing efficient and global support for passengers.

Underwriting requirements

Our underwriters work closely with clients for swift and sensible pricing.  

We assess: 

A fully completed application form.
The last three years of audited accounts. If your last financial year is older than six months, please supply to date management accounts.

We do not currently offer cover to sole traders.

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