Reflecting on IPP’s journey with DUAL

By Steve Barker, Managing Director, IPP

As we mark the first anniversary of IPP’s acquisition by DUAL, I’m proud to reflect on a year of transformation, growth, and renewed purpose. Becoming part of one of the world’s leading MGAs has been a significant milestone for our business.

For over 30 years, IPP has been at the forefront of reshaping how the travel industry protects itself and its customers across more than 30 countries. Our legacy is built on deep underwriting expertise, responsive service, and a commitment to innovation. Joining DUAL has amplified these strengths. We now benefit from enhanced systems, specialist MGA infrastructure, and the robust security solutions. All of which help us navigate the increasingly complex landscape of compliance and due diligence with confidence.

Our long-standing relationship with Liberty continues to provide us with A-rated capacity, and the relationship has grown even stronger because of DUAL’s significant partnership with Liberty globally. We’re also very proud to have recently achieved Lloyd’s cover holder status. These developments not only reinforce our credibility but also position us to expand further across Europe and the US, serving both existing and new customers with the same dedication and precision that define IPP.

Importantly, we’ve retained our core team through the acquisition and welcomed three talented new colleagues, strengthening our capability and ensuring continuity for our clients.

This year also saw the launch of our refreshed brand and new website, an important step in aligning our identity with the dynamic, forward-thinking organisation we are. The updated digital experience is more intuitive, accessible, and engaging, reflecting our underwriting-led approach and our unwavering commitment to service excellence.

I also want to take this time to update you on Brian McClean who will be retiring. Brian is the former owner who has acted as a director post-acquisition. We’ve had a fantastic year working together, and we remain good friends. We wish him every success and happiness in his retirement and hope he’ll come back and visit us soon!

Looking ahead, we remain focused on growth, innovation, and delivering value to our clients. The past 12 months have laid a strong foundation, and I’m excited about what the future holds for IPP as part of the DUAL Group.

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